At Aerofies, we understand that travel plans can change unexpectedly. That’s why we offer flexible booking options, clear policies, and peace of mind for every traveler. Read our cancellation and refund policy below to ensure a smooth experience.
1. Flight Cancellations
Free Cancellation Window: Cancel your booking within 24 hours of purchase to get a full refund with no penalties.
Non-Refundable Tickets: Some fares may be non-refundable or partially refundable depending on airline terms. Always check fare rules before confirming your booking.
Cancellation Fees: After the 24-hour window, airline fees may apply. Charges depend on ticket class, airline policies, and cancellation timing.
2. How to Cancel Your Flight
To cancel, contact our customer support team:
📧 Email: support@aerofies.com
📞 Phone: +1 888-889-1214
🏢 Address: 1584 Pinecrest Avenue, Seattle, WA 98109, USA
Tip: Keep your booking reference ready for faster assistance.
3. Refunds
Refund Timeline: Eligible refunds are processed back to your original payment method within 7–14 business days, depending on your bank.
Partial Refunds: For non-refundable tickets, partial refunds (if any) are based on airline fare rules and ticket type.
4. Flight Changes & Rescheduling
Need to reschedule your flight? Our support team is here to help.
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Change fees may apply depending on airline rules.
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New flight dates or destinations are subject to airline availability.
5. Special Circumstances
We understand that unexpected situations can occur. In cases such as:
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Medical emergencies
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Natural disasters
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Government travel restrictions
Aerofies will coordinate with airlines to arrange refunds, credits, or rebooking. Supporting documentation may be required.
6. Non-Refundable Fees
Please note: Certain charges, including service fees, booking fees, and administrative fees, are non-refundable in all cases.
7. Modifications & Refund Requests
For any cancellations, flight changes, or refund requests, contact our support team. We’ll guide you step-by-step to ensure the best possible solution.
Need Help?
Our 24/7 support team is always ready to assist:
📧 Email: support@aerofies.com
📞 Phone: +1 888-889-1214
🏢 Address: 1584 Pinecrest Avenue, Seattle, WA 98109, USA
Why Choose Aerofies?
Booking with Aerofies means:
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Flexible cancellation policies
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Transparent refund processes
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Round-the-clock customer support
Travel with confidence and make your journey stress-free.